Shopping Cart
/

FAQ

FAQ

  1. Are you your own brand?
    Yes, sulludd is our original independent brand, focusing on men's jewelry.
    How to contact you?
    You can contact us through online instant messaging, sulludd@gmail.com or the facebook link of the website.
    3.Where is the delivery and receipt?
    We can ship products from our Los Angeles operations center or our factories in Da Nang, Vietnam and Guangzhou, China, depending on the products you purchase. For non-U.S. shipments, we will use international express delivery lines for all shipments. The goods can be received all over the world except for individual places.
    4. How to pay?
    You can pay with PayPal or credit card, Visa, Mastcard, etc.
    5. Can I return or refund the goods?
    Yes, you can refer to the terms of the policy for details
    6. Duties and taxes
    We make every effort to ensure that all items delivered to you are free of any additional duties or taxes. However, local laws vary from country to country, and any final duties, fees, etc. payment will be borne by the buyer.
    7. Is the product packaged?
    All jewels are carefully packaged in environmentally-friendly jewelry gift boxes and mailed with environmentally friendly liners. Ready to send a friend.
    8. How should I protect and store my jewelry?
    Jewelry should be kept dry. If your jewelry is not used frequently, please store it in the dust bag provided. A good storage box is lined with anti-rust fabric, and each item has a separate space. If your climate is humid, please place a small packet of desiccant crystals in the storage area. Avoid storing jewelry and rubber products together. When using colognes, perfumes or other chemical products, be sure to remove your jewelry.
    Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry. Use a soft polishing cloth to gently clean your gold or vermillion jewelry. Be sure not to over polish jewelry, especially cinnabar, because it will damage the finish.
    9. Can I track the logistics information of the goods?
    We will update you with the logistics information of the goods at any time. If the multinational express line is used, the third-party carrier will provide the logistics information for inquiries.